⚠︎ Customer Service Notice Middle East Airspace Closure ➜

Customer Service Notice – 02 March 2026

Royal Brunei Airlines is continually monitoring the ongoing unrest in the Middle East, which has resulted in the closure of airspace in the region. The safety and well-being of our passengers and personnel remain our highest priority.

This notice provides guidelines for passengers holding confirmed reservations on Royal Brunei (BI) flights from/to London Heathrow.

Affected Travel Dates: 28 February 2026 – 9 March 2026

Ticket Issue Date: Tickets issued on or before 28 February 2026

Waiver: One-time use only

Please see below options for affected bookings:

OPTION 1: REBOOK

• Revised travel must be completed within 1 month of original departure or within ticket validity, whichever is earlier.

• Date change and service fees are waived.

• If the original booking class is unavailable, any available class may be offered. Any difference in fare, taxes or surcharges will apply.

• Passengers may choose to be waitlisted in the original class, subject to seat confirmation.

OPTION 2: REROUTE TO ANY DESTINATION ON THE ROYAL BRUNEI NETWORK

• Travel may be rerouted to another RB destination.

• Change and service fees are waived.

• Any applicable fare differences, taxes or surcharges need to be collected.

• Any residual value will be issued as a Travel Voucher.

OPTION 3: REFUND

• For wholly unused tickets: full refund of fare paid.

• For partially used tickets: full refund of unused portion without refund fee. Refund calculated based on NUC.

OPTION 4: CONVERT TO TRAVEL VOUCHER

• Entire ticket value and ancillaries may be converted to a Travel Voucher.

• Voucher valid for 12 months from issuance for RB flights and ancillaries.

• Voucher is non-transferable and non-endorsable.

TERMS & CONDITIONS

• Any PNRs affected must include SSR WAVN – MIDDLE EAST CONFLICT with reason indicated.

• All changes can be made in line with the above policy.

• All refund requests must be requested via our Trade Support Team on [email protected].

• Applies to all affected PNRs and 672-BI tickets purchased via any channel.

• For other airline tickets, only Option 1 applies and only for the BI flight segment.

• No-show passengers may choose any option but must pay the no-show fee.

• Royal Brunei Airlines is not responsible for third‑party charges such as hotels or ground operators.

This policy remains effective until updated or replaced by new instructions.

For assistance, please email [email protected] or call us on +44 1293 874994.