About Us

About Us

Royal Brunei Airlines, the country’s flagship carrier, was established on 18 November 1974 as an independent corporation wholly owned by the government of Brunei Darussalam. As a national carrier, we bring the unique culture and familial ethos of Brunei to the world.

Royal Brunei flies 3 times a week* from London Heathrow (Terminal 4) to Brunei with onward connections services across Asia, the Middle East and Australasia. As an added convenience to its guests, the airline has code-share agreements that offer a wider range of destinations. We cater to travelers who value simple yet “feel good” experiences. At every opportunity, we strive to build our passengers’ confidence in us, delivering meaningful moments that surprise and delight – inspiring smiles, laughter and joy.

We aspire to continue to be an increasingly efficient, commercially viable safe and reliable world –class airline, dedicated to total quality in our operations and to continuously exceed customer expectations.

Core Values:

  • Safety First
  • Customer orientated
  • Professional
  • High commitment, efficiency, effectiveness and high integrity
  • Strong sense of responsibility, accountability, and teamwork across departments and organization
  • Be creative, innovative and cost-conscious
  • Outward looking
    

Latest Awards

  • 2014 - RB has received a distinction in the 2014 REBRAND 100® Global Awards which honour the most successful brand transformations worldwide
  • 2016 - RB has achieved Top 10 ranking in the  latest Skytrax’s Most Loved Airlines
  • 2017 - British Travel Awards – Bronze winner under the category Best Eastbound Long-haul Airline
  • 2018 - TripAdvisor Travellers’ Choice Award: Travellers’ Choice Economy Class – Asia & Travellers’ Choice Regional Airlines – Asia
  • 2019 - 4 Star airline by SkyTrax
  • 2019 - 5 Star airline by APEX
  • 2020 - official winner of the Asia's Leading Cabin Crew 2020 at the World Travel Awards (WTA

 

Royal Brunei Airlines wins ‘Asia’s Leading Cabin Crew 2021'

We’re excited and delighted to announce that Royal Brunei Airlines has received for the second year in a row the award for ‘Asia’s Leading Cabin Crew’ at the prestigious World Travel Awards 2021. 

Royal Brunei Airlines wins 'Asia's Leading Airline: Business Class 2021'

We have also been awarded for the first time 'Asia's Leading Airline: Business Class 2021'.

At RB, our guests are at the heart of everything we do. We are thrilled that the warm and genuine Bruneian hospitality our service embodies has left a lasting impression on all who voted for us.

We’re very proud this has been recognized with the amazing service our crew and aircraft provide as a representation of the airline and Brunei.

Please join us and the Royal Brunei Airlines team in congratulating them in achieving this fantasic award and recognition! 


How to earn miles?

  • Royal Brunei Airlines loyalty programme, offers exciting rewards and benefits for our frequent travelers.
  • Every time you make a reservation for an eligible Royal Brunei Airlines flight, simply quote the membership number shown on passenger’s Royal Skies membership card.
  • When doing a booking on RB please make sure your customer is a Royal Skies member, and that you can insert their membership number in booking to be credited every time they fly with Royal Brunei Airlines.
  • Also when passengers purchase or use the services of our partners, please show your Royal Skies membership card when making payments to claim for your Royal Skies miles.
  • Alternatively you can contact our Reservations for membership insertion on 020 7584 6660