JAL AGENCY WEBSITE (JAW)

JAL Agency Website (JAW) is our travel trade website with the latest information on JAL products and services, as well as answers to your frequently asked questions about bookings, refunds, fares, groups and much more!

JAL Agent Bulletins with the latest published fare information, ticketing rules and regulations, information on fuel surcharges and promotional campaigns can also be found on the JAL Agency Website. JAL Agent Bulletins will be automatically sent to you once you have signed up for JAW.

Be sure to visit the JAL Agency Website first, before contacting our Agency Support Desk, as you are likely to find answers to most of your queries here.

Here are just a few questions you will find answers to on JAW:

• Where can I find waiver code info?
• How do I request a group quotation?
• Where can I find info on the JAL Japan Airpass?
• What is the correct booking classes for FFP upgrades?
• In case of flight cancellation or flight delay, how do I re-protect a flight?
• How can I request adjacent seats for a family travelling together?

How to Request Access

The access to JAL Agency Website is limited to travel agents with IATA accreditation. Simply go to https://jal.jalagency.com, enter your company information including IATA number. When the registration has been completed, we will e-mail you with your username and password.

Non-IATA Agency Queries

Please contact the IATA agency with whom you have made a booking.