CONTACT US
1. JAL Agency Website (JAW)
JAL Agency Website (JAW) is our travel trade website with the latest information on JAL products and services, as well as answers to frequently asked questions about bookings, refunds, fares, groups and much more! Please visit the JAL Agency Website first, before contacting the JAL Agency Support Desk, as you are likely to find answers to most of your queries there.
2. JAL Agency Support Desk
Can’t find what you need on JAW, then either by telephone or preferably by email contact our highly knowledgeable, very helpful JAL Agency Support Desk who are available to answer your queries Monday to Friday. Opening Hours: 09:30 - 12:00, 13:00 - 17:00 / Mon - Fri (except Christmas Day, New Year's Day, and other UK public holidays)
- E-mail: [email protected]
- Call the JAL Reservations Centre first, then press 9 once connected. Tel. 0344-8-569-778 (English) / 0344-8-568-777 (Japanese)
3. JAL European Reservations Centre
If you need assistance on the weekend, Christmas Day, New Year's Day, or other UK public holidays, please call the JAL European Reservations Centre. Opening Hours: 09:30 - 17:00 / Daily.
- Tel. 0344-8-569-778 (English) / 0344-8-568-777 (Japanese)
4. JAL Mileage Bank
JAL Mileage Bank (JMB) is JAL's frequent flyer programme (FFP). As a member, you can earn miles from flights, hotel stays, shopping, and other activities - and then redeem those miles for award tickets, e-money, and other special awards. For further JMB assistance, call the JAL European Reservations Centre Monday to Friday (except Christmas Day, New Year’s Day and UK public holidays).
- Membership is free and enrolment can be made online via JAL Website. For more information, click here
5. IATA Agency Group Enquiries
Group quotations and bookings for JAL marketed/ operated flights must now be made using our new tool called the Group Sales Optimiser (GSO). GSO enables IATA agents to obtain group quotations in real time and book groups on JAL flights all by themselves. To request GSO access and for GSO-related support contact the JAL Group Desk. Hours: 09:30 - 17:00 / Mon - Fri (except Christmas Day, New Year's Day and other UK public holidays).
- E-mail: [email protected]
6. Non-IATA Agency Enquiries
Contact one of JAL's designated flight consolidators:
a) FIT/ Seat only Requests
- Aviate: 0151 350 1116/ [email protected]
- Faremine: 03448449888 / [email protected] / www.faremine.com
- Holiday Team: www.theholidayteam.co.uk/frmRegister.aspx
- Travelpack: 0208 585 4000 / [email protected]
b) Group Requests
- Aviate: 0151 350 1128 / www.aviateworld.com/groups/japan-airlines
- Alternatively contact an IATA agency of your choice.
7. JAL Marine Fare Enquiries
Contact International Airline Services (IAS), JAL's marine & offshore distributor.
- Email: [email protected]
- Website: iasglobal.com
8. JAL Representative Office in Ireland
Contact Aviareps Ireland Limited
- Tel. +353-1-661-0749
- E-mail: [email protected]
*All times shown above are for the UK.
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