JAL Agency Website
Please visit the JAL Agency Website first, before contacting the JAL Agency Support Desk, as you are likely to find answers to most of your queries there.
JAL European Reservations Centre / JAL Mileage Bank*
Tel. 0344-8-569-778 (English) / 0344-8-568-777 (Japanese)
European Contact Centre Hours: 10:00 - 15:30 / Daily
JMB Centre Hours: 10:00 - 15:30 / Daily (except Christmas Day, New Year's Day and UK public holidays)
JAL Agency Support Desk
Call the JAL Reservations Centre (see above), then press 9 once connected.
E-mail: er.agencydesk@jal.com
Hours: 10:00 - 12:00, 13:00 - 15:30 / Mon - Fri (except Christmas Day, New Year's Day and UK public holidays)
IATA Agency Group Enquiries
E-mail: er.groupdesk@jal.com
Hours: 10:00 - 12:00, 13:00 - 15:30 / Mon - Fri (except Christmas Day, New Year's Day and UK public holidays)
Please send an e-mail with the following information:
- Name, type and size of the group. Must be over 9 passengers.
- Class in which the group wishes to travel
- Group's itinerary, including routing, flight time, dates etc
- Provide information on any quotes received from any other airlines
- Indicate how flexible the group is with travel dates
- IATA number and PCC code
Non-IATA Agency Enquiries
Contact Aviate, JAL's designated flight consolidator.
Tel. 0151 350 1115 (FIT or Seat Only requests)
Tel. 0151 350 1128 (Group requests)
Website: www.aviateworld.com/groups/japan-airlines
Alternatively contact an IATA agency of your choice.
JAL Marine Fare Enquiries
Contact International Airline Services (IAS), JAL's marine & offshore distributor.
Email : Marketing@iasglobal.com
Website : iasglobal.com
JAL Representative Office in Ireland
Contact Aviareps Ireland Limited
Tel. +353-1-661-0749
E-mail: jal.ie@aviareps.com
* All times shown above are for the UK.