Air Canada named Top Canadian Carrier and Best Airline Staff in Canada at 2023 Skytrax World Airline Awards

Air Canada is proud to be recognized as the world's most family friendly airline at the 2023 Skytrax World Airline Awards presented at the Paris Air Show.

The carrier was also named the Best Airline in Canada, its employees won for Best Airline Staff in Canada, and Air Canada Rouge was declared the Best Low-Cost Airline in Canada.

Among the awards given was also a new global award for family friendly travel. Skytrax cited Air Canada's work in family seating policies, dedicated family check-in facilities, priority boarding, children's meals, children's amenities / toys / activity packs, child specific onboard entertainment, free checked luggage and policies for carrycot / pushchairs, and the standard of service assistance from ground staff and cabin crew during the travel experience.

Air Canada receives passenger rated Five Star Global Airline Award

Air Canada’s continued commitment to excellence has been recognized with a Five Star Global Airline Award at the Airline Passenger Experience Association (APEX) 2024 Awards Ceremony held in Long Beach, California. It is the fifth time in six years Air Canada has been awarded an APEX Five Star rating, which is based on customer feedback.

“On behalf of more than 36,000 employees at Air Canada, we thank our customers and APEX for recognizing us with a Five Star Global Airline Award,” said Mark Nasr, Executive Vice President, Marketing & Digital and President of Aeroplan.  “We have made significant investments in our digital, lounge and in-flight products and services, and we are delighted to welcome our customers onboard with an elevated level of comfort and convenience as they connect with families and friends, explore new cultures or continue to build businesses across Canada and our global network.”

The APEX Five Star and Four-Star Airline Awards are based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. For the 2024 Awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale.