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Being part of the vibrant LGBTQIA+ community and having spent over two decades in the travel industry, I feel very well equipped to be the Subject Matter Expert for the Introduction to LGBTQIA+ Traveller course. This course is close to my heart as I've been involved in putting together its content, ensuring that it resonates with the diverse experiences of LGBTQIA+ travellers.

My journey through the industry, from retail travel sales to various trade roles, and now Head of Training here at OTT has taught me the immense importance of understanding and embracing the unique needs of LGBTQIA+ travellers. By completing this course, you will learn key practical skills on which countries are safe to recommend to this community, tailor-making experiences and building rapport to improve bookings.

With insights into LGBTQIA+ travel preferences, challenges, and expectations, you'll be better equipped to create holidays that leave a lasting impact, helping with future sales and repeat business. By completing this course, you're not just advancing your own knowledge, you'll walk away knowing that you have the tools to support you in selling more holidays and understanding this wonderful, high-value community.


Together, let's celebrate diversity, embrace learning, and create travel experiences that resonate with everyone. If you like this course, I would love for you to share it on your social channels.  

Thanks & Happy Learning!

Kenny Smith
Head of Training at OTT

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