Worldspan - PROFESSIONAL Package

Price: $199
Duration: 3 mths

Includes access to all the Worldspan Core modules, plus hotels, cars and World Files.

This course continues with your knowledge of the Worldspan Go! system and includes displaying and creating World Files where information on companies and individual customers can be stored and then copied into a Passenger Name Record (PNR).


Also included in the course are our ground arrangement products for booking Hotel and Cars.

Subjects covered:

CORE Modules:

Module 1 What Is Worldspan
Understand what Worldspan does for you and how Worldspan works with you.

Module 2 GO! Window
Identify the components of the Res window.

Module 3 Global Reference System (Worldspan by Travelport)
Use the Global Reference System to display : Daily briefings, HELP pages and INFO pages.

Module 4 Airport, City and Airline Codes (Worldspan by Travelport)
Describe how airline, airport and city codes are used in reservations.

Module 5 Exploring Go! Res (Worldspan by Travelport)
Log in and out of Go! Utilize features available on the Go! Desktop and access Go! Help

Module 6 Go! Custom Links (Worldspan by Travelport)
Identify what the GO! Custom Links are and how to use, add, edit, delete and rearrange links.

Module 7 Go! Res Scripts (Worldspan by Travelport)
Access standard Go! Res scripts and advanced scripting options.

Module 8 Go! Res Tools (Worldspan by Travelport)
Access the Tools in Worldspan Go!

Module 9 Go! Get Office Macros (Worldspan by Travelport)
Download Office Macros to your workstation and the functionality and options of Macro Editor.

Module 10 Introduction to GRS (Worldspan by Travelport)
Sine into Worldspan Go! Access the Worldspan Daily Briefing and airline, car and hotel associates GRS pages.

Module 11 Using HELP and INFO (Worldspan by Travelport
Access and display HELP and INFO pages

Module 12 Encode and Decode Cities and Airlines
Encode and decode cities Encode and decode airlines

Module 13 What Is a PNR? (Worldspan by Travelport)
Introduction into creating a Passenger Name Record. Includes identifying the four mandatory fields of a PNR. How to create an itinerary segment, a PNR name field, phone field and ticketing field.

Module 14 Flight Availability and Sell
Display flight availability and interpret the availability responses. Sell flight segments from an availability response.

Module 15 Flight Availability Change and Cancel
Cancel itinerary cancel and rebook itinerary. Cancel and rebook a manual booking. Change dates and classes of service.

Module 16 AccessPlus Availablity
Request Flight Availability using AccessPlus, navigating AccessPlus Availability, and sell flight segments AccessPlus Availability Display

Module 17 Create a PNR - EMEA
Create a basic PNR and view acknowledgements from the airline. Price the PNR using basic pricing functionality.

Module 18 Create a PNR
Create a basic PNR and view acknowledgements from the airline. Price the PNR using basic pricing functionality.

Module 19 Create Name Field
Create, modify and delete name field items in a PNR.

Module 20 Phone Field
Create, modify and delete phone field items in a PNR.

Module 21 Ticketing Field
Create, modify and delete the ticket field.

Module 22 Display PNR
Display a PNR by record locator, passenger name, passenger name and SID, and using a wildcard entry.

Module 23 PNR Remarks
Add the following types of PNR Remarks: General, Client Delivery, Client Billing, Form of Payment, Commission, Client Account, and Destination/Purpose

Module 24 General FAX
Add, change and delete optional PNR items: Other Service Information (OSI) and Special Service Requests (SSR).

Module 25 Flight Service Information
Display flight service information from an availability or PNR for a: specific segment, range of segments, or an entire itinerary.

Module 26 Minimum Connect Time
Define Minimum Connect Time. View Minimum Connect Time from availability and an itinerary.

Module 26 Seat Maps
View and select seats from availability and PNRs using the Go! Seat Map script.

Module 27 Seat Request
Assign/request generic and specific seat assignments. Display a seat map and the seat fax (SFAX)

Module 28 Change and Cancel/Rebook Seats
Change existing seat assignment. Cancel and rebook a seat assignment.

Module 29 Terms and Concepts
Introduction into the terminology of fares/pricing. Includes: IATA Areas, Global Indicators, International Fare Types, Neutral Units of Construction, and Rate of Exchange.

Module 30 Fare Display
Access the MoneySaver Fares Display and the Specific Fares Display. Direct Access fares.

Module 31 Fare Display-EMEA
Access the MoneySaver Fares Display and the Specific Fares Display. Direct Access fares.

Module 32 Fare Display Options
Display fare options by using continuation entries to modify a fares display.

Module 33 International Fares Display
Display fares for international itineraries. Differentiate between international MoneySaver displays from domestic displays.

Module 34 Ultimate Fare Search
Customize a fare displays using specific dates and airline(s).

Module 35 Display Fare Rules
Access the mini rules and full text rules from the Fares Display. Redisplay the last viewed rule.

Module 36 Fare Rules - EMEA
Display mini rules from fares display Display full text rules Redisplay the last viewed rule.

Module 37 Fares to Availability
Access availability from a fares display, and, access a Fare Display from an availability.

Module 38 Autopricing
Autoprice an itinerary as booked using pricing options and store the fare in the PNR.

Module 39 Autoprice International Itineraries
Understand elements of autopriced fare display for international itineraries.

Module 40 Infant PNR and pricing
Create a PNR for an adult and infant. Create a stand alone infant PNR. Modify a PNR to include an infant.

Module 41 Currency Conversion
Access rate of exchange country/currency code displays. Convert from one currency to another. Convert from a specific currency to a NUC.

Module 42 Low Fare Finder
Price an itinerary using: Low Fare Finder, Low Fare Finder Quote and Low Fare Finder Rebook.

Module 43 Introduction to Queues
How PNRs are placed on queue and an explanation of queue numbers, queue categories and date ranges.

Module 44 Queuing PNRs
How to place PNRs on: queues, categories and date ranges.

Module 45 Queue Count
Display a list of all queues with/without PNRs and identify the queue and category IDs. Identify date ranges within a queue.

Module 46 Queue Follow Up
Place a PNR on Q96 for follow-up action using message tags and codes. Display follow-up information located in PNR suppressed remarks.

Module 47: Queues Access queues using queue number, category, and date range, work queues, exit queues.

+ Final assessment

PROFESSIONAL modules:

Module 1 Reduce a PNR
Reduce the number in party on air segments in a PNR.

Module 2 Customized Name Data
Display, create, modify and delete Customized Name Data.

Module 3 Divide a PNR
Divide a multi-passenger PNR into separate PNRs.

Module 4 Claim a PNR
View PNRs in an airline's system Transfer control of a PNR from the airline to your agency.

Module 5 Change Segment Status
Change the status of a flight segment. Insert in itinerary and sell an ARNK(Arrival Unknown).

Module 6 End and Copy a PNR
End and copy an itinerary for the same and different dates, number in party and class of service.

Module 7 PNR History
Display PNR history with or without viewing the itinerary. Display history with numbered credit lines and suppressed items. Display history for flight, hotel and car segments.


Module 8 Historical Fares
Display Historical Fares (Past Date Fares)

Module 9 Schedule Display
Display and interpret direct flight and connecting schedule displays.

Module 10 Married Segment
Identify and manage Married segments within a PNR.

Module 11 Memo Segments for Flight Availability
Sell MK and HK segments for all airlines.

Module 12 Availability Default
Store options in the Availability Default Record and edit the Available Records. Understand the differences between Agency and Agent default records.


Module 13 No Record PNR
Understand causes of No Rec PNRs. Contact the Help Desk for processing of No Rec PNRs.


Module 14 Group PNR
Create a group booking for document issuance. Display group PNRs by group name or individual name.

Module 15 World File Levels
Identify the 3 World File levels and the Line Types.


Module 16 Display World Files
Display the three levels of World Files.


Module 17 World Files Display Options
Display indexes or lists of your Level 2 and Level 3 World Files, and redisplay and show World Files for copying.


Module 18 Copy World Files
Copy all A type lines with and without specific additional lines and qualifier codes. Blind copy a World File.


Module 19 Create World Files
Create Level 2 and Level 3 World Files.

Module 20 Interactive World Files
Create, modify, and delete IWFs Understand the IWFs function during the reservations process.


Module 21 Car Encode and Decode
Encode/decode car rental companies. Display a list of all car associate codes and names.

Module 22 Car Quick Sell
Display car availability from an itinerary segment and sell a car from a car availability display.


Module 23 Car Select Availability
Access Car Availability with and without an Itinerary Segment. Modify a Car Availability Request and decode vehicle types.

Module 24 Car Rules and Details
Interpret Car Rule and Car Detail information when selling cars.


Module 25 Selling Cars
Sell a car from availability with/without Itinerary segment. Direct sell a car when you know the vehicle type and car company.


Module 26 Car Modify and Cancel
Change and Cancel Car Segments.

Module 27 Introduction to Hotel Select
Introduction to the Hotel Select levels of participation, the hotel selling process and hotel codes.


Module 28 Hotel Quick Sell
Sell a hotel room incorporating the four steps. Describe the fields of the Rate Rules display and basic room description.


Module 29 Hotel List
Display hotel lists by: city, code, airport code, and reference point name.


Module 30 Hotel Availability
Display hotel availability by hotel property name and code. By reference point name and code.


Module 31 Hotel Details
Display Hotel Detail using: hotel list, hotel availability display, hotel segment in a PNR city/airport code and hotel name.


Module 32 Hotel Sell
Sell a hotel segment. Direct sell a hotel segment and add a previously booked hotel to a PNR (memo segment).


Module 33 Hotel Modify and Cancel
Modify and cancel a sold hotel segment.

+ Final assessment

Included in this course:

- 3 months unlimited access to your Worldspan training
- 80 modules + 2 final assessments
- Free official Travelport certificate*
- Technical support


Additional information:

- If you haven’t finished your course within 3 months don’t worry you can buy an extra month by contacting OTT at replies@onlinetraveltraining.com
- All the courses and exams are online, there is no software to install, you only need internet access!

* OTT is currently the only preferred partner of the Travelport Academy. Our Worldspan courses are created & updated by Travelport.
You need to pass the final assessments with 80% or above to receive the certificate. Don’t forget that you can take the assessment as many times as you need within your 3 months.