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02/10/2023 By : Nida Kapadia

Royal Brunei Airlines Awarded APEX Five-Star Rating

We are thrilled to share that Royal Brunei Airlines (RB) has been awarded a five-star rating in the Major Airline category by the Airline Passenger Experience Association (APEX). The APEX Five-Star Airline Award and Four-Star Airline Awards reflect unbiased feedback from passengers and insights gathered through APEX's partnership with TripIt® from Concur®, the world's highest-rated travel-organizing app.

Over one million flights were rated by passengers across over 600 airlines worldwide using a five-star scale for the 2024 Awards. The APEX Five-Star Airline Award and Four-Star Airline Award are independently certified by a professional external auditing company.

"RB is truly thrilled and deeply honoured to receive this prestigious 5-star award from APEX, joining an exclusive league of elite airlines worldwide. Our service philosophy revolves around delivering excellence infused with warm Bruneian hospitality. This award underscores our dedication to going the extra mile from the heart. It's a testament to the relentless efforts of RB's exceptional team, both in the air and on the ground, in Brunei and overseas. We extend our heartfelt gratitude to our cherished passengers for their support and recognition, and my sincere thanks to the entire Team RB for their tireless work, which has paved the way for us to achieve the prestigious APEX Five Star Rating." Said RB CEO, Captain Sabirin Hj Abd Hamid”.

Royal Brunei Airlines UK Country Manager, Adiel Mambara expressed his delight at the airline being awarded a prestigious rating. He emphasised the company's commitment to providing exceptional customer service both on the ground and in the air. Mr Mambara further stated that the award was particularly significant as it was based on feedback from passengers who had experienced the airline's services first-hand.

Royal Brunei Airlines is an exceptional, globally recognised boutique airline that stands out from its competitors through its unwavering commitment to providing exceptional customer service. Our flights operate three times a week from the world-renowned London Heathrow Terminal 4, connecting passengers to Dubai and beyond to Brunei, Asia, and Australia. With our unparalleled attention to detail and world-class amenities, we offer a travel experience that is truly second to none.

For further information email [email protected]

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