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13/01/2023 By : Kelly Ranson

Essential Travel Skills on OTT

As we start a new year, Online Travel Training (OTT) is excited to showcase its series of eLearning courses in collaboration with Ambitions, the travel recruitment and training specialist.

The essential courses which are specific for the travel industry are delivered in bite-size, easy to consume modules. They have been developed by Ambitions owner, Fi Morrison-Arnthal, who in
addition to being a qualified training and development expert, also has more than 30 years’ experience in the travel industry.

As the industry continues its recovery post-pandemic, the courses start from as little as £18 (including vat) – which is 90% cheaper than many one-day courses – ensuring they are accessible to as many people as possible. The course times range from one to five hours.

The courses include:

- Introduction to Travel
- How to Sell Travel and Achieve Sales Success
- Managing Travel Consultants to Sales Success
- Managing Home Workers
- Successful Working from Home for Travel Employees
- Presentation Skills in Travel
- Stress Management in Travel
- Time Management in Travel
- Avoid Burnout in Travel
- Complaint Resolution & Great Travel Customer Service

Fi Morrison-Arnthal said: “It’s apparent that formal training and in-house trainers are a luxury many travel businesses and agents cannot currently afford and so upskilling or recruiting candidates into the industry who have little to no experience and bridging the huge talent gap faced by so many tour operators and agencies is extremely challenging.

"Combining the fabulous array of destination, product and GDS courses that OTT currently offer, together with travel industry specific, essential soft skills, can definitely provide a solution not currently available.”

Julia Feuell, managing director of OTT, added: “We are so pleased we have been able to add these essential skills to the OTT platform. They sit perfectly alongside our other courses and can really help the travel trade gain confidence and increase their knowledge as the industry continues to bounce back.”

To see all the courses and find out more visit:

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