Barrhead Travel creates new in-house training portal using OTT
Barrhead Travel has created a new OTT-hosted training portal which offers programmes designed to meet staff members’ personal development plans.
The 70-shop independent travel agency has made more than 150 training courses available to its staff. Agents are provided with individual log-ins to the portal, which offer training on topics from CRM to sales and customer service.
The training programmes will be designed in-line with each staff member’s personal development plans. The OTT-hosted system, which has been built in-house, was first used to train staff across the business on GDPR regulations.
The portal combines classroom training and e-learning and is designed to make training more accessible to agents across the UK, as well as those who run their own businesses under the Brilliant Travel umbrella.
More courses will be added to the portal which has been made to complement Barrhead’s training academy and third-party supplier training programmes used by agents.
Barrhead will use reporting information supplied by OTT to track performance and help develop its staff members.