Assisting Travelers with Special Needs

Price: £99
Duration: 20 hours



Special needs travelers represent a promising market for the travel industry. To unlock this business opportunity, travel suppliers and agents must first be able to identify customers who may have special travel needs. Then they must deliver the services that make their journey safe and pleasant.

This course provides knowledge and skills in identifying customers who may have special travel needs and require non-emergency special services, support or accommodation from suppliers. Learn important booking procedures and practical advice on how to stay healthy and safe while traveling. Travel agents increase their service value when they request the right support services from cruise, rail, lodging, airline and attraction suppliers on behalf of their special needs travelers.


Course format

This course is available in e-textbook format. Enrol at an Authorized Training Center  to study these materials with the help of a local trainer, or alternatively you can choose to study these materials on your own.

  • This course requires approximately 20 hours of study to be completed in 6 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.

  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.


What you will learn

Upon completing this course you will have the skills to:

  • Explain the service needs and business opportunities in the special needs travel market

  • Define support services available to travelers with special needs provided by the different non-air travel business sectors

  • Identify common airline services available to travelers with special needs, including standard codes and reservation procedures

  • Provide advice and assistance to regular passengers traveling abroad and experiencing an emergency health situation


Key topics

  • Who are special needs travelers and how are they different or similar to regular travelers?

  • Growing your business in the special needs traveler segment

  • Which supplier services and support are available for special needs travelers, what to look for and how to secure them

  • Best practices in handling the emergency needs of your traveling customers




Who should attend

This course is recommended for:

  • Travel business staff and owners, including agencies, reservation centers and operators

  • Airport and/or airline passenger services staff

  • Medical support services providers


Certificate awarded

An IATA Certificate is awarded to participants successfully passing the final exam.


Exam information

Please read the General Information  on Partner-taught / Self-study exams, and check the Course edition list for exams  when booking your exam.

  • Exam Method: Non-supervised online-based exam. Exam can be taken any time at your convenience.

  • Exam Format: Multiple Choice questions. No Calculators or extra materials allowed.

  • Number of questions: 60

  • Time Allowance: 2 hours

  • Passing Grade: 70% correct answers

  • Number of exam attempts: 1


Image result for exclamation mark png

IMPORTANT INFORMATION : Due to a new implemented system provided by IATA ,it may take up to 7 working days for your username and password to be released.  You will receive an email from the GDS Department immediately after your log in details have been provided to OTT by IATA's Enrolment Team.