Managing Travel Consultants To Sales Success
Duration: 5 Hours
Does your team of travel consultants wow every customer?
Do they provide every single enquiry with a value-based service that delights as opposed to disappoints, converting high levels of bookings and smashing sales targets year on year?
Do you have the tools, skills and knowledge to lead your team to this kind of success?
Leading by example gives you great credibility and is a fantastic start to managing your travel consultants to success, however there are other skills you'll need to develop so you can motivate your people to be a highly performing team.
Key Topics Covered:
> Get the best performance out of your team by meeting their needs (not yours). They want to know WIIFM (what's in it for me)?
> What is expected of them?
> How will it benefit them?
> Develop effective, ongoing, consistent leadership which will address the above and improve:
> Team engagement
> Enjoyment and career satisfaction
> Reputation and brand growth
> Increased profit through improved sales skills
> Increase in repeat and referral business
> Increase in conversion levels
Before starting this e-learning, it's important you understand the sales process you'll be managing. Please complete the course How To Sell Travel And Achieve Sales Success first.
This course contains documents that require printing. We have included all of the documents in lesson one: Preparation. Either print these prior to the training or during the course where the relevant document is linked to an exercise.
This learning also includes video so you may need headphones.
Please allow up to 24 hours after your purchase to receive your login details.
About the Author:
Fi Morrison-Arnthal is award winning, travel training and development expert. She has 30 years in the industry managing highly successful sales, customer service, operations, HR and learning and development teams, making her uniquely qualified to lead the design and delivery of online educational content that those working in travel really need to succeed and thrive in their careers. Fi also owns Ambitions, the travel and hospitality recruitment specialists.