How To Sell Travel And Achieve Sales Success

About:

The internet is full of online travel guides, videos, blogs and booking tools. It doesn’t take knowledge of airport or airline codes, travel jargon and acronyms for a traveller to book their own travel, so why would they want or need to use a travel consultant? How can you convert more enquiries into bookings against this rise in online booking tools? This course answers both of these questions.

Key Topics Covered:

> Move away from transactional (when, what, where, how long?) sales to consultative selling which immediately improves your chances of converting the booking

> Feel confident, and recognise the huge benefits for you and the customer of moving your consultation from email or phone to face-to-face using Zoom, Skype, Facetime or similar

> Develop a value-based sales service which creates positive emotions that motivate the customer to book

> Apply a number of techniques that will stop your customer shopping around

> Establish the importance of asking for the booking and what will happen if you don’t

> Identify when a customer is procrastinating and overcome their reasons for not booking

> Describe a four-step process to overcome objections

> Review your own after-sales service and your ability to create raving fans who book again and refer you

> Recognise the only way to compete with online travel booking engines is to provide a value-based service before, during and after travel that delights and creates brand equity

Please allow up to 24 hours after your purchase to receive your login details.

 

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About the Author: 

Fi Morrison-Arnthal is award winning, travel training and development expert. She has 30 years in the industry managing highly successful sales, customer service, operations, HR and learning and development teams, making her uniquely qualified to lead the design and delivery of online educational content that those working in travel really need to succeed and thrive in their careers. Fi also owns Ambitions, the travel and hospitality recruitment specialists.