Holiday Rep Certificate

Price: £75

Designed by industry experts, the course is delivered online through 18 interactive training modules that provide a solid grounding for prospective holiday rep applicants. 

Introducing the Accredited e-Learning Course For Holiday Rep Job Seekers!

Your dream job no longer has to be 'just a dream'! If you want to work as a holiday rep but you have no prior experience, training or knowledge of the industry or you have struggled to get hired in the past... then the Holiday Rep Certificate e-learn course has been designed just for you! 

Holiday Rep Certificate is the leading industry recognised, IAO Accredited online course created for newcomers who want to gain an industry-specific qualification and a winning-advantage that allows them to secure an exciting job as a holiday rep. 

Designed by industry experts, the course is delivered online through 18 interactive training modules that provide a solid grounding for prospective holiday rep applicants. 

Using video, audio, images and text, combined with interactive 'drag and drop' activities and multiple-choice testing, the course pre-trains you for vital parts of the job, including: 

Pre-season preparation, airport and transfer duties, welcome meetings, in-resort duties, resort administration and much more. It assumes no prior knowledge and provides you with all the essential skills you need to get hired as a holiday rep and carry out your role successfully. 

There is no complicated jargon and no stone is left unturned in this extensive course. That's also why it's the course trusted by schools and colleges all over the world. 

Created to give newcomers the winning advantage all from the comfort of home!

  • - Imagine how strong and impressive your job applications will be when you can apply with an internationally accredited holiday rep qualification?
  • - Imagine how confident you'll feel at interviews when you can talk confidently and knowledgeably about the role of holiday rep - and answer the toughest of questions with ease?
  • - Imagine how much you will stand out above the competition - most of whom will have no prior training, qualifications or industry knowledge to speak of? 

If you're looking for a change in career but cannot afford to give up your job in search of a new one then this course will suit you perfectly. As long as you have an internet-enabled computer or handheld device, then you can enroll. 

About Careers For Travel courses 

Careers For Travel offers certified e-learn courses for people of all ages, nationalities and abilities who want exciting jobs that pay them to travel the world! 

Our interactive e-learn courses have been designed and created by industry experts and built on our cutting-edge e-learning platforms to provide you with the training, know-how and competitive advantages you need to secure a career in any one of these exciting industries.
We also give you the flexibility to learn where you want and when you want. All you need is a computer and Internet access. 

There's many reasons why Holiday Rep Certificate has quickly become the course of choice for serious holiday rep job seekers. Here's just a few of them: 

  • - You gain a REAL qualification. At the end of the course you'll be awarded with an internationally accredited qualification that is recognised all over the world and gives you the ultimate winning-edge over other less-qualified applicants.
  • - You get a hardcopy pass certificate. Your pass certificate is printed on diploma-grade paper and delivered directly to your door - ready to massively enhance your job applications and 'wow' tour operators during the interview stages!
  • - You get insider job help and ongoing support. At the end of the course you'll gain instant access to our Advanced Training Centre and other insider tools and resources to get you hired, quickly.
  • - You get the most comprehensive online holiday rep training there is. Each module is delivered to you in a fun, effective and engaging way right from our cutting-edge interactive e-learning platform.
  • - You'll be addicted to our drag and drop activities. You'll enjoy sitting back, relaxing and learning from our video based tutorials. And you'll even raise a smile at some of our nifty (but slightly cheesy) animations and audio effects!  


Course Modules  

Module One 

Introduction to the Holiday Rep
The purpose of this module is to provide you with a real-life overview of working as a holiday rep and highlight the importance of this role in ensuring a happy and safe experience for holidaymakers.
Plus, take our unique, interactive drag 'n' drop test to see if you're really cut out for life as a holiday rep! 

Module Two

Categories of Holiday Representatives

Holiday Reps are typically classified into different categories and sub-categories.
In this module we will explore each one of these categories and sub-categories in turn and examine the key roles and basic responsibilities and requirements of each. 

Module Three 

Role, Requirements & Qualities of the Holiday Rep
Holiday reps need to have the knack for dealing with people and the ability to stay calm under pressure and still keep smiling at the end of a hard day!
In this interactive module we take a look at the minimum requirements you need to become a holiday rep, the key roles of a Rep, and the personal qualities that every prospective holiday rep applicant must possess.

Module Four 

Duties of the Holiday Rep

The role of holiday representative varies a lot from day to day. But regardless of which tour operator you work for there are certain job duties that come as standard.
The purpose of this module is to give you an in-depth understanding of those typical duties which will also help prepare you for the interview. 

Module Five 

Tour Operator Profiles

During any interview with a tour operator it's always impressive when you can demonstrate knowledge and understanding of the travel industry.
This module will help you to recognize the key tour operators and understand which segment of the holiday industry each brand operates in. You'll impress any interviewer with this level of knowledge!

Module Six 

Transfers & Welcome Meetings

In this interactive module we are going to break down the elements that form the basis of the transfer and welcome meeting. You will also watch a series of short videos demonstrating a real welcome meeting - exactly as you the holiday rep would be required to deliver one.
Not to be missed!

Module Seven 

Admin and Paperwork

The job of holiday rep involves plenty of administration and important paperwork.
In this module you will learn the reasons behind this paperwork, how to complete it correctly, plus you'll get to see real-life examples of the most commonly used forms. 

Module Eight 

Currency, Conversions, Commissions & Calculations
This may not sound like the most exciting subject to you right now, but by the end of this interactive, step-by-step module you'll be a MASTER of currency conversion and percentage calculation - and you'll actually enjoy doing it!
This skill probably won't impress your friends, but it WILL impress any tour operator that you apply to and make you a standout candidate for the job! 

Module Nine 

Health & Safety
Holiday reps play a vital role in ensuring that holidaymakers not only have a holiday that is memorable and enjoyable, but also one that is as safe as possible.
In this module you will learn how to identify potential hazards and risks in the holiday environment and you'll understand how to minimise those risks to ensure a safe and happy holiday for everyone. 

Module Ten 

Legal Responsibilities
People nowadays are far more willing to complain if their holiday does not meet up to their expectations.
In this module, we will look at the legal responsibilities of a tour operator and the important role that holiday representatives play in carrying out these legal responsibilities. 

Module Eleven 

Customer Service Essentials
A major part of the role and responsibility of a resort rep is to be able to offer an excellent level of attention and service to the customers who have paid to enjoy an exceptional holiday experience.
This module looks at some of the basics of customer service, what holidaymakers expect and you'll discover best practises for exceeding these expectations and being the rep that everyone loves! 

Module Twelve 

Effective Complaint Handling Skills
Fortunately most people have a trouble-free holiday but there are occasions when reps have to deal with complaints. How you handle them can have a major impact on both the customer's holiday experience and the reputation of the tour operator.
In this module we will uncover the main reasons why holidaymakers complain and how to deal with these issues efficiently and effectively. 

Module Thirteen 

Super Selling Skills
Selling is an important part of a rep's job but it's a skill that anyone can learn. Sales of products and services in resort generate a lot of additional revenue for tour operators but also provides the rep with extra pocket money!
Follow the highly effective sales process outlined in this module and you'll not only impress at the interview - but you'll also have other reps scratching their heads trying to figure out why you're earning more money than they are! 

Module Fourteen 

Social & Communication Skills
In this module we are going to look closely at the vital role that social and communication skills play in the day-to-day job of the holiday rep.
You will learn the key elements that make up social and communication skills and you will learn how to apply them effectively to your daily duties to ensure maximum job and customer satisfaction. 

Module Fifteen 

Interpersonal & Teamwork Skills
While the job of holiday representative can appear to involve a lot of time spent working on your own, it is actually very much a team role.
In this module, you will learn about the importance of effective interpersonal and teamwork skills and how to apply it to ensure your success as a holiday rep. 

Module Sixteen 

Stress Management
Stress is the number one reason why new holiday reps quit early.
By the end of this module you'll understand the common causes of stress for holiday reps and you'll discover some quick and easy stress busting techniques to ensure that your time working overseas is a happy and successful experience. 

Module Seventeen 

Short Haul Destinations
The great perk of being a holiday rep is that you get to work in resorts all over the world. For this reason it is important that you have a good understanding of travel geography and an awareness of key resort destinations.
In this module you will learn about the location of key short haul destinations and the different segments of the European travel market, such as summer sun, winter sun and winter sports. 

Module Eighteen 

Long Haul Destinations & Time Zones
Tour operators often comment that holiday rep applicants have a poor understanding of world geography. Naturally, this doesn't do your job prospects in the travel industry any good at all!
But before you rush out and buy yourself atlas, in this module you'll learn all you need to know about long-haul destinations, world time zones and you'll learn how to quickly convert the time in one country to the time in another.