We are pleased that travel is finally becoming a bit more normal again. However, there are still many questions about travelling in these times. Whether your customers are travelling for business or leisure, the goal of the airlines of the Lufthansa Group is to make travelling as easy as possible again. Therefore, we have clearly summarized all important information and links for you here.
(Last update: May 2022)
Entry regulations and information on Covid-19 testing at airports
In the current situation, the entry regulations for various destinations can change at short notice. To make sure you and your customers are always well informed, you’ll find the latest information for all Lufthansa Group destinations and test centres at your departure airport here.
» To the entry regulations and test centres
Digital Health Certificates
The airlines of the Lufthansa Group strive to digitalise and standardise document checks for certain health documents which are mandatory for entry. The aim is to give all passengers an opportunity to present the necessary documents in electronic form before departure. If there is a maximum of 24 hours between the outbound and inbound flight, customers can now choose a combined submission of their healthcare documents for the digital document check.
Entering contact details (SSR CTC)
Please enter customer contact information in the PNR whenever you make a booking by using the standardized "SSR CTC" format. This way we can inform passengers as early and comprehensively as possible about flight irregularities, new entry regulations, mandatory Covid-19 tests or updated mask requirements.
Special hygiene measures
You can find out here about the special measures the Lufthansa Group airlines have put into effect to protect you and your fellow passengers.
» Austrian Airlines hygiene measures in detail
» Brussels Airlines hygiene measures in detail
» Eurowings hygiene measures in detail
» Lufthansa hygiene measures in detail
» SWISS hygiene measures in detail
The facemask requirement can very accoridng to the departing or destination country, and to the airline. Please check the FAQs related to wearing a face mask covering for each of our airlines:
» Austrian Airlines FAQ on the wearing of face masks
» Brussels Airlines FAQ on the wearing of face masks
» Eurowings FAQ on the wearing of face masks
» Lufthansa FAQ on the wearing of face masks
» SWISS FAQ on the wearing of face masks