Who We Are

About Collinson


  • Collinson who owns and operates Lounge Pass is a global loyalty and benefits company. They help other businesses to acquire, retain, and monetize customers across four specialisms of Loyalty, Travel Experiences, Insurance, and Assistance.
  • We are extremely proud of our successful track record with clients and have worked hard to maintain strong and long-standing relationships with clients across industry sectors in over 170 countries. We have worked with over 90 airlines, 20 hotel groups, and more than 600 financial institutions and banks.
  • Collinson prides itself on being the unrivalled global leader in shaping and influencing customer behavior for over 30 years. Driving revenue, adding value, and offering forward-thinking innovation and insight to our clients and partners worldwide.


It is the company behind Priority Pass and other successful travel programs. In 1992 we launched the original independent airport lounge access program, Priority Pass, and today, with 32 million customers and over 1300 lounges, we retain our position as the world’s largest airport lounge access provider.

Collinson is a global leader in customer loyalty and engagement. We expertly craft customer experiences to help brands acquire, engage, and retain the most demanding customers. We’re the trusted partner behind many of the world’s best-known loyalty initiatives, benefits, and reward programs.




How to get in touch

Tel: UK +44(0)20 8865 3279

Email: [email protected]

Group Bookings: [email protected]

Hours of operation:

08.00  to 20.00 Mondat  to Friday

09.00  to 17.00 Saturday


Key Contacts:

Jacqui Bates – Head of Lounge Pass

+44(0) 7887 522686

[email protected] 


Jenny Fraser- Account Manager

+44(0) 7525 592472

[email protected]


Jon Gardner – Lounge Pass Coordinator

+44(0) 208 256 0306

[email protected]