Highest COVID-19 Safety & Hygiene Standards

• 5-Star COVID -19 Airline Safety Rating. JAL is one of only a few airlines worldwide to have achieved this accolade.

• APEX & SimpliFlying Diamond Certification. Highest certification an airline can be awarded for its COVID-19 safety measures.

• JAL has ranked respectively 2nd & 3rd in Skytrax 2019 & 2021 World's Best Airline Cabin Cleanness Award.

JAL Support, Ticket Flexibility & Simple Refunds

• JAL Agency Support Desk, and JAL Account Management Team in UK fully operational, & ready to assist throughout COVID-19 crisis.
• Full refund accepted without any fee for eligible tickets.
• Agency refund possible manually via GDS.
• Alternatively rebook flights for travel up until specified dates.

Disinfection of Airport Check-in Area, Lounge & Aircraft Cabin

• Regular cleaning/disinfection or airport check-in area and lounges.
• International flights disinfected every day.
• Japan domestic flights disinfected overnight.
• Aircraft areas disinfected include seat table, arm rests, IFE monitors/controllers, lavatories and/or any areas where customers may touch during a flight.

Face Masks, Gloves & Partitions

• Airport staff & cabin crews now wear face masks or face guards.
• Cabin crews wear gloves when serving meals & beverages.
• Passengers are required to wear a face mask or covering when travelling on JAL, and will be denied boarding if without.
• Partitions installed at airport counters, lounges & baggage reclaim areas.

Advance Check-in Recommendation

For a smoother travel experience, we highly recommend that all passengers check-in online prior to their arrival at the airport.

Air Quality of Aircraft Cabin

• All aircraft in JAL's fleet is installed with HEPA system to maintain the cabin's air purity levels
• High-Efficiency Particular Air (HEPA) Filter are designed to capture at least 99.97 percent of fine airborne particles larger than at least 0.3 micrometer
• Through the engine of the aircraft, the inside or JAL cabin is ventilated with frech air from ourside every two to three minutes

JAL COVID-19 Cover

• All customers on JAL International flights are eligible for JAL Covid-19 Cover which provides complimentary support in case of COVID-19 infection.
• Provided by Allianz Travel, test costs; medical expenses up to 150,000 Euros; isolation expenses up to 100 Euros per day up to a maximum of 14 days; and medical repatriation cost up to 1,500 Euros are covered, if you test positive for COVID-19 during your travel.
• Coverage is up to 31 days after the departure date of the first eligible flight, or upon return to your country of residence, whichever is earlier.
• This complimentary coverage is provided only to passengers travelling on JL-operated international flights with JL flight numbers.
• Codeshares flights are not eligible.
• For more information, please click here.