Crystal Cruises

Modules

FAQs

How do I get a quote for a Crystal Cruise?

Sterling fares can be found on our website www.crystalcruises.co.uk Or you can call or email our Reservations team on 020 7399 7601 / reservations@cruiseportfolio.co.uk

Where can I see your itineraries?

Full itineraries are available to view on our website www.crystalcruises.co.uk

Can I hold an option?

Yes, on most voyages we allow a 48hour option to allow guests to finalise their travel plans. The length we can hold an option may change for voyages departing within 6 weeks or voyages with very limited availability

When do clients have to pay for their cruise?

On most voyages a 20% deposit is required with 7 days of confirming their reservation. Full balance is then due no later than 100 days before departure. This may change for longer duration voyages (such as a World Cruise) or special voyages (such as our Northwest Passage Expeditions). Our reservations team can confirm your client’s exact payment schedule for you

Do you charge a cancellation fee?

Yes, we have staggered cancellation charges, which may vary depending on your client’s cruise reservation. Please refer to the UK Terms and Conditions on our website for full details

Do you pay commission on all elements of the cruise?

No. Your standard cruise fare is fully commissionable, however port taxes are not. Any Flights/Hotels/Transfers you book with us also have a different commission structure. Please refer to your Commercial Agreement, our reservations team or contact your Regional Sales manager for more information

What evening dining options are available onboard?

Onboard both Crystal Symphony & Crystal Serenity we offer fixed Classic Main Dining at 6:15pm and Classic Late Dining at 8:30pm in the Crystal Dining Room, as well as Dining By Reservation. For both Main and Late dining, guests will be assigned a fixed table for the duration of their cruise, of either 2, 4, 6 or 8 guests in size. Guests who opt for Dining by Reservation must make a table reservation each evening as they would a restaurant at home. These reservations can be made online using our Priority Check-in & Planning Centre (PCPC). Crystal Yacht Cruises & Crystal River Cruises all feature open dining

Do you have Speciality Restaurants?

Yes. Onboard both Crystal Symphony & Crystal Serenity we offer evening dining in Prego, our Italian restaurant serving Northern Italian inspired cuisine; Silk Road & The Sushi Bar serving cuisine from World renowned chef Nobu Matsuhisa and onboard Crystal Serenity, we also offer casual globally inspired dining at Tastes. Reservations for Prego and Silk Road can be made on PCPC. No reservations are required for The Sushi Bar. Reservations for Tastes can be made once onboard. Private dining & special Wine pairing dinners are available in the Vintage Room (extra charge). Crystal Esprit offers The Grill for al-fresco burgers, wraps and global-street food. Crystal River Cruises will also offer multiple dining venues

Is there a charge for speciality dining? 

Onboard Crystal Symphony & Crystal Serenity, guests are offered one complimentary dining experience in Prego and Silk Road or The Sushi Bar restaurant per 14 night cruise. Additional visits will be levied a $30pp charge. Guests on longer duration voyages will receive more complimentary visits. There will be no additional charge for speciality dining onboard Crystal Yacht Cruises or Crystal River Cruises

Do you cater for special diets?

Yes, as long as we have prior notice, we can usually cater for most dietary needs.

Do you offer Kosher Dining?

Kosher dining is presently only available on our larger vessels, Crystal Symphony & Crystal Serenity.

How do clients book their onboard services?

We have an online booking system called Priority Check in & Planning Centre (PCPC). Once clients have paid their deposit, they can log into this system and complete their immigration details, register a credit card to use for their onboard account and request transfers and dining if booked on our Dining By Reservation option. Once their full balance is paid, guests can then reserve spa treatments, shore excursions and speciality dining.

Do you offer complimentary internet access?

Yes, all guests will receive 60 minutes of complimentary internet access on every voyage. Guests staying in Penthouse Suite accommodation will receive 90 minutes per day, and guests staying in a Crystal Penthouse will receive unlimited complimentary internet access.

Are your cruises All-Inclusive?

Yes. Across the Crystal Cruises Ocean, Yacht & River fleet guests will enjoy complimentary premium wines & spirits, soft drinks, bottled water, speciality tea and coffee; gratuities for waiting staff, stateroom stewardess and penthouse butler. Additionally, on Crystal Yacht Cruises we offer complimentary water sports from our marina.

Do you include complimentary Shore Excursions?

Crystal Cruises (Crystal Symphony & Crystal Serenity): No. shore excursions are an additional cost, although on most voyages we offer a complimentary Voluntourism excursion to allow guests to give back to the communities they are visiting, as well as a complimentary shuttle bus to town in most ports

Crystal Yacht Cruises (Crystal Esprit & Crystal Endeavor): Yes, we will offer up to two complimentary excursions in most ports. Additional excursions are chargeable

Crystal River Cruises (Crystal Mozart, Crystal Bach, Crystal Mahler, Crystal Ravel, Crystal Debussy): Yes, at least two types of complimentary Crystal Adventures will be provided in every port

Do you offer a past passenger discount programme?

Yes, once guests have sailed with us once, they are enrolled into our Crystal Society programme, which entitles them to a discount off of most future cruises, special mementoes, invitations to special events and rewards such as onboard credits and free cruises.

 


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