CMV UK Updated Cruise Cancellations & Transfer Policy – Sailings 25 May to 30 June 20
All sailings departing between 25 May to 30 Jun 2020 were cancelled on Thursday 06th of May 2020.
Passengers will be sent a 125% future cruise voucher. The voucher is valid for any cruise departing up until 31st December 2022 and can be redeemed at any time until 31st March 2021.
If after 14 days we don’t hear from you, we will automatically send you an e-letter requesting information on the amount that your customer has paid to you and then a refund credit note can be issued and which is valid to 31 March 21. This Refund Credit Note can still be used against any future published cruise and must be redeemed by 31st March 2021. Estimated refund time 90-120 days.
Commission will be protected in full for the original booking providing it is transferred, it has been paid in full by the customer and these monies have been passed to CMV. Off-setting is not permitted. Any transferred bookings with a gross fare higher than 125% of the original cruise, will attract full commission on the additional value.
For cancellations and provided monies are paid and received by CMV without off-setting, a flat 5% commission booking handling fee will apply.
CMV Reassurance & Transfer Policy
Cruises sailing between 01 JUL to 31 AUG 2020
We also appreciate that our mutual customers may be concerned about their upcoming cruises with CMV departing beyond 30th June 20. For these passengers we want to offer more flexibility and to reassure them that they will not be bound by our current (standard) booking conditions.
Therefore, passengers can cancel their cruise up to 7 days prior to departure and receive a 125% future cruise voucher, provided they have paid in full and the monies have been received by CMV. The voucher is valid for any cruise departing up until 31st December 2022 and can be redeemed at any time until 31st March 2021.
If passengers do not want to pay their full balance, they may cancel at 90 days and receive a future cruise voucher equal to the value of the deposit or what amount they have paid. The voucher is valid for any cruise departing up until 31st December 2022 and can be redeemed at any time until 31st March 2021.
This flexible cancellation/transfer policy also applies to new bookings based on a 100% Future Cruise Credit on monies paid. Terms & Conditions apply.
Standard Commission terms to apply. Voucher T&C’s apply as per those listed above.
Cruises sailing from 01 SEP 2020 onwards
Standard Booking Conditions and cancellation terms to apply
Future Cruise Credit Voucher T&C’s
1. The Cruise must be paid in full and the monies received by CMV.
2. Once re-booked, 100% cancellation fee will apply to the new booking.
3. New cruise must be the equivalent value of the original booking or higher.
4. If new booking is of a higher value (after the credit is applied), the supplementary cost to apply.
5. One name change permitted – up to 14nts prior to sail date.