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Advance Passenger Information (API)

The following information is for Travel Agents and Tour Operators only.  For Coach Operators, click here.

The UK Government have introduced Exit Checks at all ports and airports from 1 April 2015.  This requires Eurotunnel Le Shuttle to gather information on the identity of every person leaving the country, at their point of departure, and pass this information to UK Border Force. 

In order to comply with this new legislation, please provide us with your customers' travel document details in advance of their travel to the continent to speed up the journey through our Folkestone terminal.

Click here to know more about API.

You can either enter your customers' API at the time of the booking or send them a confirmation.  You will need to recall the booking (view/modify) and from there, you will have the option to add the customer's email address on the last field and send an email confirmation containing the API link and password.

Click here to view our How-to guide.

The confirmation does not show the price.

You can also pass on our telephone number if your customers want to call us with their API (if they phone us they do not need the password).

Bookings made via Unicorn:

If the booking is made via Unicorn, you or your customers will need to call us on the number below to enter API before travel.

Call our Contact Centre on 0330 1233207 where one of our team members will update the Advance Passenger Information (API) for your booking (costs are the same to call as a normal local or national landline + your phone company's access charge).