Worldspan - EXPERT Package

Price: £299
Duration: 3 mths

Includes access to all Worldspan Core and Professional modules, plus fares and ticketing.
This course completes your knowledge on creating PNRs in Worldspan Go! taking you through the more advanced side of pricing a Passenger Name Record (PNR) using our e-pricing products, and manual pricing entries This course is where you will learn how to issue Electronic Tickets (e-TKT), exchange and refund Electronic Tickets. There are modules on both BSP and ARC ticketing processes

Subjects covered:

CORE Modules:

Module 1 What Is Worldspan
Understand what Worldspan does for you and how Worldspan works with you.

Module 2 GO! Window
Identify the components of the Res window.

Module 3 Global Reference System (Worldspan by Travelport)
Use the Global Reference System to display : Daily briefings, HELP pages and INFO pages.

Module 4 Airport, City and Airline Codes (Worldspan by Travelport)
Describe how airline, airport and city codes are used in reservations.

Module 5 Exploring Go! Res (Worldspan by Travelport)
Log in and out of Go! Utilize features available on the Go! Desktop and access Go! Help

Module 6 Go! Custom Links (Worldspan by Travelport)
Identify what the GO! Custom Links are and how to use, add, edit, delete and rearrange links.

Module 7 Go! Res Scripts (Worldspan by Travelport)
Access standard Go! Res scripts and advanced scripting options.

Module 8 Go! Res Tools (Worldspan by Travelport)
Access the Tools in Worldspan Go!

Module 9 Go! Get Office Macros (Worldspan by Travelport)
Download Office Macros to your workstation and the functionality and options of Macro Editor.

Module 10 Introduction to GRS (Worldspan by Travelport)
Sine into Worldspan Go! Access the Worldspan Daily Briefing and airline, car and hotel associates GRS pages.

Module 11 Using HELP and INFO (Worldspan by Travelport
Access and display HELP and INFO pages

Module 12 Encode and Decode Cities and Airlines
Encode and decode cities Encode and decode airlines

Module 13 What Is a PNR? (Worldspan by Travelport)
Introduction into creating a Passenger Name Record. Includes identifying the four mandatory fields of a PNR. How to create an itinerary segment, a PNR name field, phone field and ticketing field.

Module 14 Flight Availability and Sell
Display flight availability and interpret the availability responses. Sell flight segments from an availability response.

Module 15 Flight Availability Change and Cancel
Cancel itinerary cancel and rebook itinerary. Cancel and rebook a manual booking. Change dates and classes of service.

Module 16 AccessPlus Availablity
Request Flight Availability using AccessPlus, navigating AccessPlus Availability, and sell flight segments AccessPlus Availability Display

Module 17 Create a PNR - EMEA
Create a basic PNR and view acknowledgements from the airline. Price the PNR using basic pricing functionality.

Module 18 Create a PNR
Create a basic PNR and view acknowledgements from the airline. Price the PNR using basic pricing functionality.

Module 19 Create Name Field
Create, modify and delete name field items in a PNR.

Module 20 Phone Field
Create, modify and delete phone field items in a PNR.

Module 21 Ticketing Field
Create, modify and delete the ticket field.

Module 22 Display PNR
Display a PNR by record locator, passenger name, passenger name and SID, and using a wildcard entry.

Module 23 PNR Remarks
Add the following types of PNR Remarks: General, Client Delivery, Client Billing, Form of Payment, Commission, Client Account, and Destination/Purpose

Module 24 General FAX
Add, change and delete optional PNR items: Other Service Information (OSI) and Special Service Requests (SSR).

Module 25 Flight Service Information
Display flight service information from an availability or PNR for a: specific segment, range of segments, or an entire itinerary.

Module 26 Minimum Connect Time
Define Minimum Connect Time. View Minimum Connect Time from availability and an itinerary.

Module 26 Seat Maps
View and select seats from availability and PNRs using the Go! Seat Map script.

Module 27 Seat Request
Assign/request generic and specific seat assignments. Display a seat map and the seat fax (SFAX)

Module 28 Change and Cancel/Rebook Seats
Change existing seat assignment. Cancel and rebook a seat assignment.

Module 29 Terms and Concepts
Introduction into the terminology of fares/pricing. Includes: IATA Areas, Global Indicators, International Fare Types, Neutral Units of Construction, and Rate of Exchange.

Module 30 Fare Display
Access the MoneySaver Fares Display and the Specific Fares Display. Direct Access fares.

Module 31 Fare Display-EMEA
Access the MoneySaver Fares Display and the Specific Fares Display. Direct Access fares.

Module 32 Fare Display Options
Display fare options by using continuation entries to modify a fares display.

Module 33 International Fares Display
Display fares for international itineraries. Differentiate between international MoneySaver displays from domestic displays.

Module 34 Ultimate Fare Search
Customize a fare displays using specific dates and airline(s).

Module 35 Display Fare Rules
Access the mini rules and full text rules from the Fares Display. Redisplay the last viewed rule.

Module 36 Fare Rules - EMEA
Display mini rules from fares display Display full text rules Redisplay the last viewed rule.

Module 37 Fares to Availability
Access availability from a fares display, and, access a Fare Display from an availability.

Module 38 Autopricing
Autoprice an itinerary as booked using pricing options and store the fare in the PNR.

Module 39 Autoprice International Itineraries
Understand elements of autopriced fare display for international itineraries.

Module 40 Infant PNR and pricing
Create a PNR for an adult and infant. Create a stand alone infant PNR. Modify a PNR to include an infant.

Module 41 Currency Conversion
Access rate of exchange country/currency code displays. Convert from one currency to another. Convert from a specific currency to a NUC.

Module 42 Low Fare Finder
Price an itinerary using: Low Fare Finder, Low Fare Finder Quote and Low Fare Finder Rebook.

Module 43 Introduction to Queues
How PNRs are placed on queue and an explanation of queue numbers, queue categories and date ranges.

Module 44 Queuing PNRs
How to place PNRs on: queues, categories and date ranges.

Module 45 Queue Count
Display a list of all queues with/without PNRs and identify the queue and category IDs. Identify date ranges within a queue.

Module 46 Queue Follow Up
Place a PNR on Q96 for follow-up action using message tags and codes. Display follow-up information located in PNR suppressed remarks.

Module 47: Queues Access queues using queue number, category, and date range, work queues, exit queues.

+ Final assessment


Module 1 Reduce a PNR
Reduce the number in party on air segments in a PNR.

Module 2 Customized Name Data
Display, create, modify and delete Customized Name Data.

Module 3 Divide a PNR
Divide a multi-passenger PNR into separate PNRs.

Module 4 Claim a PNR
View PNRs in an airline's system Transfer control of a PNR from the airline to your agency.

Module 5 Change Segment Status
Change the status of a flight segment. Insert in itinerary and sell an ARNK(Arrival Unknown).

Module 6 End and Copy a PNR
End and copy an itinerary for the same and different dates, number in party and class of service.

Module 7 PNR History
Display PNR history with or without viewing the itinerary. Display history with numbered credit lines and suppressed items. Display history for flight, hotel and car segments.

Module 8 Historical Fares
Display Historical Fares (Past Date Fares)

Module 9 Schedule Display
Display and interpret direct flight and connecting schedule displays.

Module 10 Married Segment
Identify and manage Married segments within a PNR.

Module 11 Memo Segments for Flight Availability
Sell MK and HK segments for all airlines.

Module 12 Availability Default
Store options in the Availability Default Record and edit the Available Records. Understand the differences between Agency and Agent default records.

Module 13 No Record PNR
Understand causes of No Rec PNRs. Contact the Help Desk for processing of No Rec PNRs.

Module 14 Group PNR
Create a group booking for document issuance. Display group PNRs by group name or individual name.

Module 15 World File Levels
Identify the 3 World File levels and the Line Types.

Module 16 Display World Files
Display the three levels of World Files.

Module 17 World Files Display Options
Display indexes or lists of your Level 2 and Level 3 World Files, and redisplay and show World Files for copying.

Module 18 Copy World Files
Copy all A type lines with and without specific additional lines and qualifier codes. Blind copy a World File.

Module 19 Create World Files
Create Level 2 and Level 3 World Files.

Module 20 Interactive World Files
Create, modify, and delete IWFs Understand the IWFs function during the reservations process.

Module 21 Car Encode and Decode
Encode/decode car rental companies. Display a list of all car associate codes and names.

Module 22 Car Quick Sell
Display car availability from an itinerary segment and sell a car from a car availability display.

Module 23 Car Select Availability
Access Car Availability with and without an Itinerary Segment. Modify a Car Availability Request and decode vehicle types.

Module 24 Car Rules and Details
Interpret Car Rule and Car Detail information when selling cars.

Module 25 Selling Cars
Sell a car from availability with/without Itinerary segment. Direct sell a car when you know the vehicle type and car company.

Module 26 Car Modify and Cancel
Change and Cancel Car Segments.

Module 27 Introduction to Hotel Select
Introduction to the Hotel Select levels of participation, the hotel selling process and hotel codes.

Module 28 Hotel Quick Sell
Sell a hotel room incorporating the four steps. Describe the fields of the Rate Rules display and basic room description.

Module 29 Hotel List
Display hotel lists by: city, code, airport code, and reference point name.

Module 30 Hotel Availability
Display hotel availability by hotel property name and code. By reference point name and code.

Module 31 Hotel Details
Display Hotel Detail using: hotel list, hotel availability display, hotel segment in a PNR city/airport code and hotel name.

Module 32 Hotel Sell
Sell a hotel segment. Direct sell a hotel segment and add a previously booked hotel to a PNR (memo segment).

Module 33 Hotel Modify and Cancel
Modify and cancel a sold hotel segment.

EXPERT Modules:

Module 1 Pricing Instructions
Add a fare quote to a PNR using Pricing Instructions. Display, verify, change or delete Pricing Instructions.

Module 2 Agent Assisted Pricing
Price an itinerary when the fare basis code is inhibited from pricing. Determine from the TKG FAX line if the PNR has autopriced. Display the ticket record and copy the fare in the ticket record to the face of the PNR.

Module 3 World Ticket Image
Manually price PNRs that do not autoprice by completing a WTI template. Override an autoprice fare.

Module 4 Rate desk pricing
Initiate and complete Rate Desk Pricing (4/R). Modify an existing stored fare using Rate Desk Pricing

Module 5 Custom Pricing
Customise the price of an itinerary with percentages or montery amounts. Store a custom pricing discount. Price and create a ticket record using multiple discounts.

Module 6 Multiple Ticket Records
Create a ticket record using autopricing, custom pricing, and Worldspan Ticket Image (WTI). Store a fare quote for all ticket records. Display ticket records

Module 7 Power Shopper
Activate/deactivate Power Pricing. Book low-fare Power Shopper alternatives without building an itinerary.

Module 8 Power Pricing
Power Price a PNR via Direct Access and book orignal itinerary for a lower fare. Rebook alternate itinerary at a lower fare.

Module 9A Ticketing ARC
Identify types of tickets and describe how to issue documents. Identify and use document options.

Module 9B Ticketing BSP
Understand ticketing options in the A.I.R. Table. Pre-store ticketing options in the PNR and issue the documents. Include ticketing options in the EZ ticket command

Module10 e-Ticket Requirements
Establish what are the requirements for a PNR to qualify to be e-Ticket eligible. See the informational sources in Worldspan to view e-Ticket participants, agreements, entries and details.

Module 11 e-Ticket Issue
Issue an electronic ticket for electronic-eligible PNRs.

Module 12 e-Ticket Record
Display an electronic ticket record and view coupon status.

Module 13A e-Ticket Void for ARC
Void an e-ticket and process system cancel voids.

Module 13B e-Ticket Void for BSP
Void an e-ticket and process system cancel voids.

Module 14 e-Ticket Refund
Display the electronic ticket record (ETR) and access the electronic refund template to process a full or partial refund for electronic tickets. Display the electronic ticket acknowledgement (ETA) from the participating airline.

Module 15A Ticket Exchanges - ARC
Identify when an exchange ticket must be issued. Recognise exchange document identifiers and issue Even Exchanges, Additional Collections, Print Only and Refund exchanges.

Module 15B Ticket Exchanges - BSP
Identify when an exchange ticket must be issued. Recognise exchange document identifiers and issue exchanges using document identifiers.

Module 16 Rapid Reprice
Reissue electronic tickets on participating airlines.

Module 17 Daily Activity Report
Display the Daily Activity Report. Add voids, manually issued tickets, refunds and exchange transactions.

Module 18 Document History
Display a list of all transactions by ticket or invoice number per passenger name. (All Records Index) Display a list of transactions with range of ticket numbers and no passenger names. (Transaction Index) Access either a secondary index or full view document history from the displayed index by line number.

Module 19 Document Instructions
Identify and display a Primary document instruction. Create a document instruction for a specific passenger. Modify document instructions and issue documents using specific document instructions.

Module 20 Itinerary / Invoice Remarks
Add, insert and delete itinerary/invoice remarks. Work with itinerary remarks.

Module 21 Itinerary / Invoice Documents
Distinguish the difference between itinerary/invoice and itinerary documents. Use options to customise these documents.

Module 22 Go! Control Host Printing
Set up printers. Start and stop the the print queue. View print queue status. Describe instructions for offsite dial-in agents.

Module 23 A.I.R. Table Overview & Modifications
Display an agency A.I.R. table and define information in the A.I.R. table. Modify an agency A.I.R. table.

Module 24 Go! Office Manager
Perform Go! registration. Create, modify, and delete user profiles. Manage host connections and user access.

Module 25 Go! Create Macros
Create a basic macro and play it back.

Module 26 Edit Macros
Assign a keystroke to a macro. Edit an existing macro.

Module 27 ATB Document
Locate and interpret settlement coupon, flight coupon, and passenger receipt information.

Module 28 Automated MCO
Access an MCO template; Issue an MCO

Module 29 Flex Shopper One-Day and More-Days Create itineraries using Flex Shopper products.

Module 30 Flex Airports, O&D and Weekends Create itineraries using Flex Airports, Flex Origins & Destinations (Flex O & D) and FlexWeekends; display and access Flex Airports, Flex O & D and Flex Weekends using the e-Pricing Script.

+ Final assessment

Included in this course:

- 3 months unlimited access to your Worldspan training
- 113 modules + 3 final assessments
- Free official Travelport certificate*
- Technical support

Additional information:

- If you haven’t finished your course within 3 months don’t worry you can buy an extra month by contacting OTT at
- All the courses and exams are online, there is no software to install, you only need internet access!

* OTT is currently the only preferred partner of the Travelport Academy. Our Worldspan courses are created & updated by Travelport.
You need to pass the final assessments with 80% or above to receive the certificate. Don’t forget that you can take the assessment as many times as you need within your 3 months.